Terms and Conditions
Last updated: November 2024
Continuous Service – For your convenience, your Organic Turf service continues from year-to-year. If you desire to make a change to your service, or to stop your service, please notify us at 844-397-3744 or at customerservice@experigreen.com
Organic Turf 100% Satisfaction Guarantee
You take no risk whatsoever with The Organic Turf Company. You must be fully satisfied with every treatment. If not, simply let us know and we’ll immediately make it right. We’re never satisfied until you are.
Service Calls
Service calls are free for full program customers. If you take the recommended number of annual treatments and you notice issues or problems with your lawn, we will work to correct those issues, at no additional cost to you. For customers that choose fewer visits, service calls are free as long as the next regular treatment is scheduled. If there is a gap between treatments, results are guaranteed for 30 days. After the 30-day period, regular treatment costs will apply.
Contact Information
To the extent allowed by law, by providing your home phone number, cell phone number, or email address to The Organic Turf Company, you expressly consent for The Organic Turf Company, along with its agents and affiliates, to contact you by telephone, including through the possible use of an automatic telephone dialing system or other automated technology, text and prerecorded message, or by email, with offers and other information regarding The Organic Turf Companys’ products and services. You expressly consent to be contacted through such means at the telephone numbers (including wireless numbers) or the email addresses you provide to The Organic Turf Company. You represent and warrant that any mobile or wireless telephone number you provide belongs to you and is associated with a mobile device in your possession. You will notify The Organic Turf Company if your mobile or wireless telephone number changes. Consent is not a requirement of purchase.
Payment Collections
Payment for services (and applicable fuel, handling, processing, or other economic surcharges) is due upon receipt. For your convenience, we offer a discounted Prepay option as well as Autopay (automatic credit card/debit card or ACH payments the same day services are rendered) and Budget Billing options (monthly installments). Customer agrees that The Organic Turf Company may contact Customer via telephone, text, or email in the event debit/credit card or bank account payment fails when processed.
Prepayment Agreement
If Customer elects to Prepay for some or all The Organic Turf Company services, Customer acknowledges and agrees that depletion of Customer’s prepayment funds is not an automatic cancellation of Customer account and that services, including those containing the application of pesticides, will continue after Customer’s prepayment funds are depleted unless Customer contacts The Organic Turf Company to cancel Customer account. If Customer prepayment funds are depleted, Customer authorizes The Organic Turf Company to convert Customer account to AutoPay status using the same debit/credit card or bank account used for Customer prepayment and to charge the Customer debit/credit card or bank account for the cost of each service after it is performed.
AutoPay Enrollment Agreement
When The Organic Turf Company customers enroll in Organic Turf’s AutoPay option, customer agrees to the following terms and provisions which are a binding part of Customer’s agreement to receive and pay for services provided by The Organic Turf Company. Please read these provisions carefully and contact us in the event that you wish to cancel your AutoPay option.
- Customer agrees to pay for all services provided and authorizes The Organic Turf Company to initiate electronic payment transactions from the debit/credit card account or bank account that Customer has provided to The Organic Turf Company. Customer’s consent applies to all invoices issued by The Organic Turf Company for all services provided at any time, including invoices for services that automatically renew each year. All payments will be automatically withdrawn from Customers specified credit card account on the date The Organic Turf Company issues an invoice for services unless Customer terminates the above authorization in the manner described below.
- Customer understands and agrees that The Organic Turf Company shall automatically charge Customer’s credit card account, as applicable, for the total amount due on Customer’s account. The charge or debit shall be initiated by The Organic Turf Company without further notice to Customer.
- The Organic Turf Company bears no liability or responsibility for any delay in the actual date on which customer’s account is debited or customer’s credit card is charged.
- Customer agrees that The Organic Turf Company may contact Customer via telephone, text, or email in the event AutoPay debit/credit card or bank account transaction fails.
- Customer agrees to notify The Organic Turf Company of any changes or updates to Customer’s debit/credit card or bank account information.
- To cancel your AutoPay enrollment, Customer must call The Organic Turf Company at 844-397-3744
- Customer agrees to notify The Organic Turf Company in the event of any billing errors so that The Organic Turf Company can correct any such errors.
- The Organic Turf Company reserves the right to terminate Customer’s AutoPay enrollment at any time.
- The Organic Turf Company reserves the right to revise the terms of AutoPay Enrollment from time to time and will provide notice of any such changes by posting revisions on the Terms & Conditions page of www.theorganicturfcompany.com website which shall be deemed effective at the time of posting. If Customer does not agree with any such revisions, Customer must terminate the AutoPay plan immediately. Customer’s continued use of the AutoPay Enrollment constitutes Customer’s agreement with these terms and conditions, as amended.
Introductory Offer(s)
*$29.95 is our special, introductory price for your first application only. This special offer requires the purchase of our annual program. The $29.95 offer is valid for lawns up to 10,000 sq. ft. For larger lawns over 10,000 sq. ft. or for any lawn size, please call us for a free price quote. Cannot be combined with any other offer or discounts. Organic Turf may change or delete the introductory offer at any time. Any changes to the Introductory offer can be reviewed on the Organic Turf website.
Service Offerings
Availability of some services will vary by geographic location. Not all services may be offered in all locations.
Treatments and Pre-Notification
The Organic Turf Company will generally treat your lawn 4 – 6 weeks apart, based on weather conditions. We do offer, only upon request, an automated email, text notification, or phone call the day before service that we are ready to perform.
Non-Discrimination Statement
The Organic Turf Company does not discriminate in our services on the basis of race, color, religion (creed), gender, sexual orientation, gender expression or identity, age, national origin (ancestry), disability, marital status, veteran or military status. At The Organic Turf Company , we are always committed to providing an inclusive and welcoming environment to all employees, customers, and vendor partners.
Text Messages
When Customer begins services, The Organic Turf Company will ask for the Customer phone numbers (including home & mobile). By providing a cell phone number, Customer authorizes The Organic Turf Company to send Customer informational text messages related to the services Customer has chosen or to alert Customer of a failed debit/credit card or bank account payment. Customer can unsubscribe from these text messages by replying STOP or UNSUBSCRIBE to any of these text messages. Though The Organic Turf Company does not charge Customer for these texts, messaging and data charges may apply to any text message Customer receives or send. It is recommended that Customer contact their cellular carrier if questions regarding messaging or data charges arise.
Changes To Terms Of Use
The Organic Turf Company reserves the right to make changes to these Terms at any time, and such changes will be effective immediately upon being posted on the www.theorganicturfcompany.com website. Each time Customer uses www.theorganicturfcompany.com, Customer is encouraged to review the current Terms. Customer can determine when these Terms were last revised by referring to the “LAST UPDATED” legend at the top of these Terms. Customer’s continued use of www.theorganicturfcompany.com will constitute the acceptance of the then-current Terms; however, any material changes to these Terms after Customers last usage of www.theorganicturfcompany.com will not be applied retroactively. Except for such material changes, the Terms that were in effect at the time any claim or dispute arose between Customer and The Organic Turf Company will be applied.
